Customer Service during COVID-19

March 1, 2021

Customer Service during COVID-19

We are OPEN for Business, however our premises are closed to the public.

Due to the Provincial COVID restrictions currently in place, our premises will be closed to the public until restrictions are lifted. All interactions with our Brokers must be completed remotely, we can not accommodate any in person appointments at this time.

We are here to help. The majority of our brokers are currently working from their home environment and they are fully operational and able to assist you with all of your insurance needs. We can complete all of our transactions by phone, email, text or video chat.

For easy reference and to reach your Broker Directly here is the full listing of broker email addresses and phone numbers.

If you are a new client looking for insurance - please contact us at 1-877-488-7225 or send us an email to

The service of our customers remains our top priority and our team continues to work hard to ensure that you have an excellent customer service experience while working within the guidelines set out by the province. If you are experiencing any service issues – please let us know immediately by emailing our team at

If you have any questions, please do not hesitate to contact us at

We hope that you and your families are safe and well and truly appreciate your business and appreciate your patience and understanding during this time. Thank you.

Team Excel & Y

Have questions? Reach out to us anytime.

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